All plastic Citylife items are manufactured with the highest grade 100% Virgin PP Material. This material is odor-free and child-safe. As such, it is entirely pet-chewable / kid-chewable!
Not to worry, with every purchase on our website, you will be issued a tracking number to hunt down your parcel. As Liam Neeson once said "I will look for you, and I will find you."
In the event that your item reaches you damaged, please do not fret, contact us via our contact form or instant chat us and we will arrange to see how we can resolve the issue.
Once the item reaches you, you have 7 days to contact us if you should wish to make an exchange to another model/color/size. The received item needs to be brought down to our warehouse, and we will arrange to do the appropriate exchange. If the item is no longer in new condition or is damaged, we regret to inform that we will not be able to accept the item. Hence, do check with us via Contact Us or instant message first before coming down!
We are also unable to do any partial refund for any exchange, exchange can only be made to an item of larger value.
Thank you for your support of our products. For retailing opportunities, please Contact Us here, or instant message us and we will re-direct you to the people-in-charge.
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